Our Policies

Please review our reservation and cancellation terms carefully prior to booking.

Waiver of Liability and Informed Consent Release contract will be emailed or delivered to clients by the start date of service.

All necessary waiver of liability and contract forms must be signed and submitted prior or no later to the first day of service or services may be subject to termination. Thank you for your cooperation and understanding!

Cancellation Policies:

Cancellation with less than 24 hours notice will result in the full, non-refundable fee of service. If a dog is taken out of a program early, or stopped prior to agreed time, there will not be any refund. Continued training at a later time may be discussed, but is not guaranteed.

Reservation and Cancellation Policy:

Please review our reservation and cancellation terms carefully prior to booking.

1. Pricing and Payment

The final price for services is determined by the length of stay, type of training program, and any applicable travel, service, and tax fees.

A non-refundable deposit is required to secure your dog’s reservation.

All deposits will be applied toward the total balance of your scheduled service.

The remaining balance is due on the start date of service.

After initial deposit, accepted payment methods include:

Cash

Zelle

Electronic payments (such as Venmo or online invoices) — please note: these payments incur an additional 3.2% processing fee.

2. Cancellations and Rescheduling

Cancellations or reschedules made within 48 hours of the scheduled start date will be charged the full amount of the service.

All deposits are non-refundable, regardless of cancellation timing. Unfortunately, cancellations severely impact small businesses and we ask that you be respectful of ours and other clients times.

We understand emergencies may arise; however, this policy helps ensure we can continue to offer consistent, quality care and training for all clients.

3. Agreement

By booking a reservation, you acknowledge that you have read, understood, and agree to the terms outlined in this Reservation and Cancellation Policy.

Service Specific Policies

Private training: Private training sessions and programs must be paid in full prior to first class. Missed classes may be made up in subsequent sessions, subject to approval. Two reschedules allowed, owner's will have to pay a new, 50% deposit for third rescheduling. No-shows will not be able to book future appointments (this includes consults).

Board and Train: Reservations are required. Upon receiving confirmation of board and train bookings, the following is due no less than one month prior to the starting drop-off date:

  • 50% non-refundable deposit.

  • Boarding program payments must be paid for in advanced. 50% deposit at time of booking, remaining due at program start date.

  • Waiver of Liability and Informed Consent contract signed and emailed to contact.elitek9@gmail.com.

  • All payment plans must be be submitted and finished one week prior to the end date of said Board and Train or Private Training Program. There is a 5% late fee penalty per day added onto missed payments or unpaid invoices.

  • **Payment plans may be arranged but are subject to a case by case basis. Complete payment must be submitted and received one week before the end of training period.

Consultation and evaluation agreement: Initial consultations may be done via video platform, phone call or in person. To schedule any training or boarding services, all new clients are required to complete an in-person evaluation. This allows us to accurately assess your dog’s behavior and training needs, ensuring we recommend the most suitable services.

In-Person Evaluation
• Duration: 45–60 minutes
• Cost: $40

Phone or Video Consultation
• Duration: 30–45 minutes
• Cost: Free

Please submit the consultation form prior to your scheduled evaluation.

General Policies

The Elite K-9 reserves the right to refuse service. The Elite K-9 also reserves the right to change pricing and policies without prior notice.

Cash, check and electronic payments accepted. However, there is a 3.2% convenience fee for all electronic and online payments.

Vaccinations:

The Elite K-9 requires dogs have the following vaccinations for:

Distemper, parvo, lepto, bordetella, rabies and flea and tick medication before boarding.  Proof of vaccinations must be provided before your dog(s) will be allowed to board. Failure to provide vaccinator records prior to service could result in the cancellation of reservations.

  • Owners whose dogs are found to have fleas or ticks will be contacted and will have the option of picking their dog up or having them treated with a flea and tick treatment at product cost, plus any additional veterinary fees.

Food and Medication: The Elite K-9 only feeds owner-provided food and raw feeding or frozen meals are not an issue Owner-provided food must come with clear feeding instructions.

Forms: All necessary forms must be signed by a dog’s owner prior to the first day of service.